Refund policy

Effective Date: 04/09/2026

At Iron & Blossom, we stand behind our products and want every order to arrive correctly. This policy explains eligibility and timelines for returns, refunds, and issue resolution for both retail and wholesale purchases.

1) Definitions

• Retail Orders: Orders placed directly by consumers (DTC) through our website.
• Wholesale Orders: Orders placed by approved wholesale accounts, including pre-books and scheduled future ship dates.
• Opening Wholesale Order: The first direct wholesale order placed through an approved wholesale account on ironandblossom.com.

2) Wholesale Orders

Wholesale purchases are generally final sale and not eligible for returns or exchanges, except as expressly stated in our Wholesale Opening Order 60-Day Buyback Guarantee or for approved claims involving shipping damage, shortage, wrong item, or transit loss.

3) Wholesale Shipping Claims

If there is an issue with your wholesale shipment, such as shipping damage, missing items (shortage), wrong item, or transit loss, you must notify us within seven (7) calendar days of delivery.

How to report a wholesale shipping claim:
Email sales@ironandblossom.com within 7 days and include:

• Order number or PO number
• A clear description of the issue
• Photos of the outer carton(s), inner packaging, and affected item(s)
• Packing slip and label details, where applicable

Wholesale shipping claim resolution: At our discretion, we may provide a credit memo, partial refund, or other appropriate resolution for the confirmed affected item(s) only. Replacements are not guaranteed and may not be available.

Claims submitted after 7 days may be denied. See also our Shipping Policy.

4) Wholesale Opening Order 60-Day Buyback Guarantee

Eligible first-time direct wholesale customers may qualify for our Wholesale Opening Order 60-Day Buyback Guarantee.

Summary of key terms:

• The request must be submitted within 60 calendar days of carrier-confirmed delivery.
• The guarantee applies only to an eligible opening wholesale order placed directly through an approved wholesale account.
• Buyer pays return shipping, freight, insurance, and related return costs.
• All returns require prior written authorization.
• Products must be unused, uninstalled, unsold, in original condition, and free of damage, wear, labels, sticker residue, writing, markings, odors, or alterations.
• Products must be returned with original hang tags, labels, inserts, hardware, and original packaging materials, where applicable.
• Products must be returned in the original wholesale shipping boxes/cartons.
• Opened boxes are acceptable only if the products are returned in the same original boxes/cartons.
• If products are returned in non-original boxes or replacement cartons, we may accept the return in our discretion and assess a 20% restocking fee.
• All returns are subject to inspection and approval, and Iron & Blossom reserves the right to refuse any non-compliant return.

For full terms, exclusions, and conditions, please review the complete Wholesale Opening Order 60-Day Buyback Guarantee.

5) Retail Orders (Returns Accepted Within 30 Days)

Return window: You may request a return within 30 days of delivery.
Item condition: Items must be unused, in original packaging, and in resalable condition.

Non-returnable items (retail):

• Clearance / final sale items
• Customized or personalized items
• Items damaged due to misuse, improper installation, or normal wear

6) Retail Return Process

1. Email sales@ironandblossom.com to request a Return Authorization (RA) and instructions.
2. Pack the item securely and include the RA information.
3. Ship using a trackable method. We recommend insurance.

7) Refunds

Inspection & approval: Once received, we will inspect the return and notify you of approval or denial.
Timing: Approved refunds are processed within 5 business days after inspection.
Refund method: Approved refunds are issued to the original payment method unless otherwise stated in writing.

Non-refundable charges: Original outbound shipping charges, freight charges, duties, taxes, accessorials, rush charges, administrative fees, and similar non-merchandise charges are non-refundable unless required by law.

Return shipping:

• Retail: If the return is due to our error or a verified damage/defect issue, we will provide instructions and may cover return shipping where applicable. Otherwise, return shipping is the customer’s responsibility.
• Wholesale Buyback Guarantee: Buyer is responsible for all return shipping, freight, insurance, handling, and related costs. Approved wholesale buyback returns must be shipped prepaid.

8) Damaged or Incorrect Items (Retail)

Please inspect your retail order upon delivery. If your item arrives damaged or incorrect, email sales@ironandblossom.com with photos so we can resolve it.

9) Cancellations

Orders may be canceled only if they have not shipped. Once an order ships, it must follow the return eligibility above. Retail orders follow the retail return terms above. Wholesale orders are final sale except as expressly stated in the Wholesale Opening Order 60-Day Buyback Guarantee.

10) International Orders

International orders may be subject to duties and taxes. Duties, taxes, and customs fees are non-refundable.

11) Product Variations

Our cast iron and metal items are made using traditional processes. Minor variations in finish, texture, and tone are normal and are not considered defects.