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Shipping policy

Effective Date: 04/09/2026

This policy explains shipping methods, timelines, and freight terms for retail and wholesale orders.

1) Where We Ship

We currently ship to valid U.S. addresses. We do not ship to APO/FPO/DPO at this time.

2) Retail Shipping (DTC)

  • Processing Time: 1 - 3 business days. Some large or peak-season orders may require additional processing time.
  • Multiple Packages: Some items may ship in multiple boxes.

3) Wholesale Shipping & Freight

Due to size and weight, wholesale orders ship under our freight program and standard shipping charges apply unless otherwise agreed in writing.

  • Shipping Method: Wholesale orders may ship via parcel or palletized LTL freight.
  • Accessorials: LTL shipments may require special services, including liftgate, appointment, and inside delivery. These accessorial charges are buyer-paid unless explicitly included in writing.
  • Admin Fee for Third-Party Billing / Customer-Arranged Freight: If Buyer requests third-party billing or customer-arranged freight/pickup, an administrative fee may be assessed to cover scheduling, documentation, and coordination. The fee is $10 per shipment for parcel and $25 per shipment for LTL/pallet freight. This fee is in addition to all freight charges, accessorials, and any carrier-imposed fees.
  • Buyer-Arranged Freight: If the buyer arranges freight, pickup must be scheduled with us in advance. We are not responsible for carrier fees, re-delivery, detention, or other charges incurred by buyer-arranged freight.

4) Single-Shipment / Split Shipments

Unless we explicitly agree otherwise in writing, each order ships once when all in-stock items are ready.
Split shipments and backorders are not standard and may incur additional freight charges.

5) In-Stock Inventory Reservation (Wholesale)

To support planning and fair inventory access, we may reserve in-stock inventory for wholesale orders up to three (3) months prior to the requested future ship date.

Inventory reservations are offered at our sole discretion and may be limited by availability, seasonality, order volume, and demand. We may decline, shorten, or adjust a reservation window if inventory conditions change.

6) Backorders / Pre-Orders / Pre-Books (Retail & Wholesale)

  • We will notify you if an item is out of stock at the time we process your order and share an ETA when available.
  • Only items explicitly labeled Backorder, Pre-Order, or Pre-Book are eligible.
  • Payment: 100% due at order placement unless otherwise agreed in writing for wholesale.
  • Lead Times: All lead times are estimates and may change without notice.
  • Delays: We are not responsible for carrier, port, or supplier delays.
  • Cancellation by Us: If we cancel an unshipped pre-order item, your sole remedy is a refund of amounts paid for the unshipped item(s).
  • Combined Orders: Pre-order items ship separately from in-stock items unless otherwise stated; additional freight may apply.
  • Allocations: During constrained supply, we may allocate inventory across accounts at our discretion.

7) Damage, Shortage, and Wrong-Item Reporting

Retail: Please inspect deliveries on arrival and contact us promptly with photos.
Wholesale: You must report damage, shortages, and wrong items within seven (7) calendar days of delivery by emailing sales@ironandblossom.com and providing the documentation listed in our Refund Policy.

8) Approved Buyback Return Shipping

If a return is approved under the Wholesale Opening Order 60-Day Buyback Guarantee, buyer pays return shipping, freight, insurance, handling, and related return costs. Approved returns must be shipped prepaid, in the original wholesale shipping boxes/cartons. Opened boxes are acceptable only if the products are returned in the same original boxes/cartons. Returns shipped in non-original boxes may be subject to a 20% restocking fee or rejection under the applicable guarantee terms.

9) Account Standing (Wholesale)

Freight promotions and reservation/pre-book commitments apply only to accounts in good standing and within credit limits. Past-due or over-limit accounts may be required to ship prepaid.